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Frequently Asked Questions

Basics:
Q: What is Academic Support?
Q: Where is Academic Support, and when is it open?
Q: Who can use Academic Support?
Q: Who works at Academic Support?
 
Sessions:

Q: Do I need an appointment for tutoring?
 Q: How long do sessions last?
Q: What should I bring?
Q: How often can I come?

Instructors and Coaches:
Q: Will my instructor(s) and coach(es) know that I visited Academic Support?

 

Faculty/Staff-specific FAQs:
Q: How can I encourage my students to use Academic Support?
Q: Will I know if one of my students uses Academic Support?
Q: Can I arrange to have the Academic Support staff do workshops or presentations in my class or at a meeting?

 

Basics
 Q: What is Academic Support?
A: Academic Support provides scholastic services to all members of the Averett community.  We assist with general learning skills, and we provide tutoring for most of Averett’s classes.  We also work with special needs students who require classroom and testing accommodations to ensure needs are met. 
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Q: Where can I find Academic Support, and when is it open?
A: Academic Support is located in Averett’s Galesi Family Student Success Center on the main campus.

  • Hours for the Spring Semester:  8:30am – 9pm (M, T, W); 8:30am – 5pm (Th, F)

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Q: Who can use Academic Support?
A: We work with any member of the Averett community, including undergraduates, graduate students, faculty, and staff. We are happy to accommodate both students in our traditional program as well as those in our GPS/IDEAL programs. 
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Q: Who works at Academic Support?
A: The Academic Support staff includes advanced undergraduate and graduate students from all departments.  Students who tutor are trained before they begin working to prepare them for their position in Academic Support. 
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Sessions

Q: Do I need an appointment for tutoring?
A:  No, you no longer need to schedule individual appointments.  Rather, tutors will be available at set times throughout the week, and students seeking assistance will go to the Student Success Center, room 116, to meet with their tutor of choice during his / her regularly scheduled shifts.  Please know that tutoring will most often occur in a small, group setting.
Hours of tutor availability have been posted around campus and are available on this website.  Holly Kilby may also provide you with handouts detailing tutors’ shifts.
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Q: How long do sessions take?
A: Tutoring sessions generally last about an hour, and breaks are allowed.  You may leave at any time.
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Q: What should I bring?
A: There are a few key elements for a successful session. You should bring:

  • Your concerns and questions
  • Your textbook
  • Your notebook
  • Your assignment, if applicable
  • Previous exams, quizzes, assignments, or feedback from your professor
  • A writing utensil
  • A calculator, if applicable

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Q: How often can I come?
A: You may come as often as you like, and as our schedule allows. 
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Instructors and Coaches
Q: Will my instructor(s) and coach(es) know that I visited Academic Support?
A:  Yes.  Every week instructors and coaches are sent a list of the tutoring roster.
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Faculty / Coach-Specific FAQs
Q: How can I encourage my students and players to use Academic Support?
A: Here are some suggestions:

  • Include a description of Academic Support on your syllabus.  (You are free to copy and paste from this web page at will).
  • Bring your class to Academic Support for a quick tour. Email hkilby@averett.edu or call 434-791-5788 to arrange a tour.
  • Tell students you are impressed when you receive a session note from Academic Support showing that they were motivated and conscientious enough to go for a visit.
  • Get students who have visited Academic Support to tell others in the class about their experiences.
  • Tell your class about former students of yours whose academic performance improved as a result of their visits to Academic Support.
  • While we don’t recommend giving “extra credit points” for a visit to Academic Support, many instructors build in some type of reward for extra effort on the part of students (perhaps in the form of a “participation” grade, or a “process” grade). If that is true in your class, you might tell students that visits to Academic Support demonstrate extra effort on their part, and the effort will be rewarded accordingly.  Coaches could also find similar ways to reward players for being conscientious students.

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Q: Will I know if one of my students or players uses Academic Support?
A:  Yes, professors and coaches are sent a list of our tutoring roster weekly.  Also, tutors send session notes to professors after tutoring sessions.
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Q: Can I arrange to have the Academic Support staff do workshops or presentations in my class or at a meeting?
A:  Yes. We are more than willing to help our Averett community and to increase the number of students taking advantage of the services we provide.  The more visible we are on campus, the more students will seek our services.  If you would like to arrange a workshop or presentation, please contact the director, Holly Kilby, at 434-791-5788.  You may also e-mail her at hkilby@averett.edu.  
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