GTA – Student Support Specialist

Posted on October 25th, 2018 by Travis Dix

Position Description

Reporting to the Director Student Service, GPS this GTA will maintain effectiveand close working relationships with enrollment, accounting,and financial aid teams. This position is expected to teach currently enrolled students about Averett student resources, Moodle, tutoring options, and PC Self-service.  They will provide vision, leadership, and excellent customer service and responsiveness.

Qualifications

  • Must hold a minimum of a bachelor’s degree and be actively enrolled in a graduate degree program at the University.
  • Excellent interpersonal, writing, and verbal communication skills.
  • Ability and desire to work with a diverse group of individuals with varying abilities, backgrounds, interests,and beliefs.
  • Exceptional customer service orientation, with ability to build and develop collaborative relationships
  • Experience with Microsoft Office (Excel, Word,and PowerPoint)
  • Ability to implement innovative ideas to proactively solve problems, prioritize workload, work on cross-functionalteams and use specialized computer applications like Student Information Systems and Customer Relationship Management systems.
  • Knowledge of factors that affect student retention and persistence.
  • Excellent leadership and organizational skills including project management and the ability to track details and manage timelines.

Primary Responsibilities

  • Conduct sessions to provide learning support to adult students; often through the use of video conferencing technology.
  • Equip students with required skill sets, facilitate learning discussions, and help students understand material required for course assignments.
  • Provide encouragement for student success; exhibit and help students develop a growth mindset.
  • Assist student with Term to Term registration of classes
  • Deliver student support in a variety of ways to support diverse learners, first-generationlearners, learners with special learning needs, and under-prepared learners.

Secondary Responsibilities

  • Stay current on student resources and documents.
  • Maintain Target X relating to student readiness paperwork and other action items as required.
  • Coordinate with GPS Student Services team, financial aid, accounting

Physical Demands:

This position requires all of the following to be performed, with or without reasonable accommodations:

  • Use of telephone, computer keyboard, mouse, screen, software programs such as MS Word, Excel, PowerPoint, Outlook, Adobe Creative Suite and other industry standard software
  • Ability to communicate clearly, orally (listening and speaking) and in writing
  • Ability to assemble, analyze and present data

Submit Letter of Interest, Current Resume/Curriculum Vitae (CV), and 3 Professional References to:

Selection Committee, c/o Christopher Ellis, Director of GPS Student Services
Averett University
420 West Main Street,
Danville, VA  24541

Email address:  SSCGPS@Averett.edu

Please note:

  • Background checks are required for all positions.
  • An applicant must have an unrestricted right to work in the U.S.
  • Averett University’s policies, programs,and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status.
  • Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.