IT Support Specialist

Posted on May 20th, 2022 by Travis Dix

Primary focus of the IT Support Specialist is in the areas of IT customer support, computer hardware/software troubleshooting and remediation, helpdesk, and data management. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals. Utilizes computer equipment, software, and diagnostic tools to perform a broad range of customer assistance, equipment installation, maintenance, and repair. Works independently with minimal supervision and may assist in training, scheduling, and distributing work of other staff members, service-learning students and student workers. Updates supervisor and senior staff on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the supervisor or the next level of support. May provide information and training to students, staff and faculty on established policies and procedures, or services provided. Competitive benefits package with an annual salary range of $30,000 – $35,000.

Qualifications

  • Associate or bachelor’s degree in computer science, information technology or similar.
  • 2+ years technology related experience. Other combinations of education and experience will be considered.
  • Experience with helpdesk service ticket tracking and support
  • Experience with Windows 7 – 11 and MacOS
  • Experience with Microsoft Office
  • Familiarity with Microsoft 365 and Google Workspace
  • Experience with hardware & software troubleshooting and remediation

Primary Duties/Responsibilities

  • Provides phone and/or in-person technical support to students, faculty and staff.
  • Configures and installs desktop/laptop computers, software and peripherals for faculty and staff.
  • Creates and supports user accounts for faculty, staff and students across multiple platforms, including MS Office 365 and Google Workspace.
  • Provides troubleshooting, maintenance and repairs for computers, printers and peripherals.
  • Assists in creation and issuance of student, faculty and staff ID Cards.
  • Provides technical support for university classrooms, labs, print stations, kiosks, and meeting spaces

PHYSICAL DEMANDS

  • Sedentary physical effort, exerting up to 20 lbs. occasionally or negligible weights frequently; sitting most of the time.
  • Constant fine dexterity; adequate vision, hearing, talking to use computer, telephone and communicate effectively with others.
  • Regular standing, walking, lifting, carrying, reaching, handling, kneeling, crouching, crawling, bending, twisting, climbing, balancing.
  • Pushing/pulling.

Submit Letter of interest and Resume to:  techjob@averett.edu

Please note:

  • As a condition of employment, Averett University requires all employees to be vaccinated against COVID-19.
  • Background checks are required for all positions.
  • An applicant must have an unrestricted right to work in the U.S.
  • Averett University’s policies, programs and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status. Inquiries related to the University’s compliance with Title IX should be directed to Averett’s Title IX Coordinator, Amanda Estabrook, at titleix@averett.edu. Additional contact information, reporting options, and the University’s Title IX Sexual Harassment Policy can be found at https://www.averett.edu/about-us/title-ix/. Inquiries may be made externally to the Department of Education’s Office for Civil Rights: https://www.ed.gov/ocr.
  • Averett University’s Annual Security and Fire Safety Report, published in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, can be found at https://www.averett.edu/wp-content/uploads/9.30.21-ASR-for-2020.pdf.
  • Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.