Military Site and Student Support Liaison – Quantico Marine Base

Posted on April 8th, 2019 by Travis Dix

Position Description

As part of the Student Success team, theMilitary Site and Student Support Liaison  position will coordinate and provide support to enrolled students.Through their work they willdeliver the core elements of Averett’s mission and vision of being a premier student-centered university renowned for innovative teaching and experiential learning. The ability to reach our vision and the core values of Innovation and Discovery rely on a strong, dynamic, student-centered approach

The Military Site and Student Support Liaison reports to the Director of GPS Student Services, and will maintain effective and close working relationships with enrollment, accounting and financial aid. This position is expected to serve as the contact person for currently enrolled students in Averett’s graduate and professional studies program. They will provide vision, leadership, management, advising, excellent customer service and responsiveness, and hands-on operational oversight of their student case load.Under general supervision, this position is responsible for the overall student experience as well as military site coordination. This position is responsible for serving as the liaison between the student, the University and the military base with regard to policies and procedures.

Qualifications

  • Must hold a minimum of a bachelor’s degree
  • Excellent interpersonal, writing, and verbal communication skills.
  • Ability and desire to work with a diverse group of individuals with varying abilities, backgrounds, interests,and beliefs.
  • Exceptional customer service orientation, with ability to build and develop collaborative relationships
  • Experience with Microsoft Office (Excel, Word,and PowerPoint)
  • Ability to implement innovative ideas to proactively solve problems, prioritize workload, work on cross-functionalteams and use specialized computer applications like Student Information Systems and Customer Relationship Management systems.
  • Knowledge of factors that affect student retention and persistence.
  • Excellent leadership and organizational skills including project management and the ability to track details and manage timelines.
  • Valid Driver’s License

Primary Responsibilities

  • Course registration:This position supports course registration; ensuring students are enrolled full time in correct courses.
  • At-risk student identification: Position aids in the identification of students who may need additional resources to be successful in the program and helps facilitate action including access and contact with the appropriate support resources.
  • Communication:Position creates strategic communication plan that spans from students introductory course and to the end of their degree requirement to increase retention and may include emails and phone calls checking on student progress/experience and informing students of important deadlines, announcements, course registration instructions and engagement opportunities in collaboration with the Director of GPS Student Services and the Executive Director of GPS Student Services.
  • Attendance and Grade Tracking:This position supports and facilitates communication reach out to students that are high risk due to nonattendance and poor grades.
  • Requires complete understanding of all program requirements, nuances pertaining to military personnel, available courses, national standardized exams, and other options.
  • Coordinate access and availability of classrooms
  • Ensure classrooms are adequately equipped and technology is working properly
  • Advise students in the following areas: military requirements pertaining to active duty military as well as veterans, available services, academic honors, academic opportunities, academic probation and suspension, academic performance, program completion, extensions, concurrent enrollment, and prerequisite course work.
  • Act as liaison between Averett University, students and military base personnel with respect to admissions, degree options, degree requirements, and academic progress.
  • Schedules, coordinates, and disseminates site, elective, and supplemental curriculum information to students as well as serve as University contact person for military base personnel
  • Other duties as assigned

Secondary Responsibilities

  • Stay current on student resources and documents.
  • Maintain Target X relating to student readiness paperwork and other action items as required.
  • Coordinate with GPS Student Services team, financial aid, accounting

ADA & Travel Related Responsibilities

Physical & Mental Demands/Work Environment

The duties of this position require performance of the following activities and work in the described environment, with or without reasonable accommodations.

At times, travel to other locations within Virginia (ex:  Glen Allen, Danville, Roanoke) will be necessary.

  • Almost constant interaction with others requiring clear communication (speaking and listening) in person and telephonically
  • Must be able to work closely with others as part of a team
  • Visual, speech, and hearing acuity required to perform assigned work, including classroom interactions with students, classroom presentations/lections, student advising, and review and grading of assignments
  • Most work is performed while sitting or standing with walking necessary to/from classrooms and meetings
  • Work uses fine manual dexterity to use equipment involving levers, buttons, keyboards, and switches as well as frequent handling of small items and paperwork
  • Ability to lift, carry or move items of up to 10 pounds, occasionally, notes, files, binder
  • At times, work may require pushing/pulling (drawers, chairs), reaching, bending, twisting, or climbing (stairs)
  • Occasionally will need to work under time pressure, work on multiple tasks simultaneously, perform tedious and exacting work, and work in a noisy or distracting environment
  • At times may be called upon to work in an emergency situation, make frequent changes of tasks, or work an irregular work schedule/overtime
  • Frequently will need to use office equipment such as telephones, printer, copier, scanner, scissors, stapler, and computer.  Will use software including Microsoft Office, Foxit or Adobe PDF software, Moodle, PC Self-Service, and other campus software
  • Seasonally may work in situations where communicable diseases (virus, flu, etc.) are present
  • Primary work locations are an office environment and classrooms

Submit Letter of Interest, Current Resume/Curriculum Vitae (CV), and 3 Professional References to:

Christopher Ellis
420 West Main Street,
Danville, Va  24541

Email address:  SSCGPS@Averett.edu

Please note:

  • Background checks are required for all positions.
  • An applicant must have an unrestricted right to work in the U.S.
  • Averett University’s policies, programs,and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status.

Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.