Student Financial Services Counselor

Posted on November 13th, 2019 by Travis Dix

The Student Financial Services Counselor works directly with the Assistant Director of Financial Aid to serve Traditional students in the area of financial aid including, communicating the financial aid processes and administering aid consistent with policies and financial aid guidelines.  This position reports to the Director of Financial Aid. 


At a minimum, a Bachelor’s degree; supplemented with 2 years of related work experience in a financial aid office or related field, demonstrated ability to work with administrative software programs, strong organizational and communication skills. Ability to work independently and as a team member.

Primary Responsibilities

  • Counsel prospective and enrolled students and families about aid eligibility, financial aid policies and procedures, and financing options.
  • Review and evaluate financial aid applications. Formulate accurate and compliant financial aid packages using federal methodology for the Traditional Program.
  • Verify documentation submitted by students and families and utilize professional judgment to evaluate changed circumstances that affect aid eligibility.
  • Work closely with other staff to ensure consistency in packaging and implementation of the financial aid program.
  • Work closely with Student Accounts to ensure funds are properly awarded, disbursed, and reported.
  • Importing and exporting files receive from the Department of Education for processing Federal Student Aid programs.
  • Perform periodic student file reviews ensure federal compliance and staff following written policy and procedures.
  • Process Title IV Refunds calculations; ensure Exit Counseling requirements for students withdrawing or taking a leave of absence from the University.
  • Maintain current knowledge of applicable federal, state, and institutional regulations and standards to ensure compliance.
  • Performs other duties as assigned by the Director.
  • Thorough knowledge of federal, state, and private financial aid programs and regulations, and financial services products.
  • Knowledge of admissions, financial aid/billing policies and processes, and financial aid application processes.
  • Written and oral communication skills.
  • Ability to use and interpret data to make informed decisions, manage change and meet enrollment goals.

This position is full time, nonexempt with a work schedule of 8:30-4:30 Monday through Friday.

Physical & Mental Demands/Work Environment

The duties of this position require performance of the following activities and work in the described environment, with or without reasonable accommodations.

  • Almost constant interaction with others requiring clear communication (speaking and listening) in person and telephonically
  • Must be able to work closely with others as part of a team
  • Visual and hearing acuity required to perform assigned work, including meetings and individual conversations
  • Much work is performed while sitting although standing and walking are at times necessary
  • Ability to lift, carry or move items of up to 10 pounds, occasionally up to 20 pounds, such as supplies, binders, or files, at times
  • At times, work may require pushing/pulling, reaching, bending, twisting, climbing (step ladder or stairs), or crouching
  • Work uses fine manual dexterity to use equipment involving levers, buttons, keyboards, and switches as well as frequent handling of small items and paperwork
  • Must be able to change tasks frequently, occasionally work an irregular work schedule, perform multiple tasks simultaneously, work under time pressure, and work in a noisy or distracting environment
  • On occasion will need to perform tedious and exacting tasks; must be able to think logically and perform advanced math functions
  • At times will need to use office equipment such as telephones, printer, copier, scanner, scissors, stapler, and computer.  Will use software including Microsoft Office, Foxit or Adobe PDF software, and others
  • Work environment regularly includes noise/vibration
  • Travel may be required within Danville and surrounding area
  • Work locations include an office environment and educational campus

Submit Letter of Interest, Current Resume/Curriculum Vitae (CV), and 3 Professional References to:

Avreett University
c/o SFS Counselor Selection Committee
420 West Main St.
Danville, VA 24541

No phone calls, please.


Please note:

  • Background checks are required for all positions.
  • An applicant must have an unrestricted right to work in the U.S.
  • Averett University’s policies, programs and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status.

Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.