Student Financial Services Counselor

Posted on October 3rd, 2018 by Travis Dix

Position Description

Student Financial Services Counselor works directly with the Assistant Director of Financial Aid to serve Traditional students in the area of financial aid including; communicating about the financial aid processes and administering aid consistent with policies and financial aid guidelines.


  • Thorough knowledge of federal, state, and private financial aid programs and regulations, and financial services products.
  • Knowledge of admissions, financial aid/billing policies and processes, and financial aid application processes.
  • Strong written and oral communication skills.
  • Ability to use and interpret data to make informed decisions, manage change and meet enrollment goals.

Minimum Requirements

Bachelor’s degree; supplemented with 2 years of related work experience in a financial aid office or related field, demonstrated ability to work with administrative software programs, strong organizational and communication skills. Ability to work independently and as a part of a team.

Primary Responsibilities

  • Counsel prospective and enrolled students and families about aid eligibility, financial aid policies and procedures, and financing options.
  • Review and evaluate financial aid applications. Formulate accurate and compliant financial aid packages using federal methodology for the Traditional Program.
  • Verify documentation submitted by students and families and utilize professional judgment to evaluate changed circumstances that affect aid eligibility.
  • Work closely with other staff to ensure consistency in packaging and implementation of the financial aid program.
  • Work closely with Student Accounts to ensure funds are properly awarded, disbursed, and reported.
  • Importing and exporting files receive from the Department of Education for processing Federal Student Aid programs.
  • Perform periodic student file reviews ensure federal compliance and staff following written policy and procedures.
  • Process Title IV Refunds calculations; ensure Exit Counseling requirements for students withdrawing or taking a leave of absence from the University.
  • Maintain current knowledge of applicable federal, state, and institutional regulations and standards to ensure compliance.
  • Performs other duties as assigned by the Director.

Physical Demands:

This position requires all of the following to be performed, with or without reasonable accommodations:

  • Use of computer and various software (word processing, spreadsheet, web-based) as well as other common office equipment such as telephone, copier, fax, printer, etc.
  • Comparing, synthesizing, computer, compiling, copying, and analyzing information
  • Speaking, hearing, and visual acuity is necessary
  • Physical activity will include grasping, reaching, keyboarding, and the ability to move items up to 5 pounds, such as a box of office supplies.

Submit Letter of Interest, Current Resume/Curriculum Vitae (CV), and 3 Professional References to:

Selection Committee, Student Financial Services Department
Averett University
420 West Main St.
Danville, Virginia 24541

Email address:

Please note:

  • Background checks are required for all positions.
  • An applicant must have an unrestricted right to work in the U.S.
  • Averett University’s policies, programs and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status.

Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.