As part of the Student Success team, this position will coordinate and provide support to traditionally enrolled students, with a specific emphasis on first year and conditionally enrolled students, via initiatives to increase retention and graduation rates.The Galesi Student Success Center provides tutoring, early alert, ADA support, writing center, advising support, attendance and grade tracking, and other key services to support our students. Through their work, the Student Success Coach will deliver the core elements of Averett’s mission and vision of being a premier student-centered university renowned for innovative teaching and experiential learning. The ability to reach our vision and the core values of Innovation and Discovery rely on a strong, dynamic, student-centered approach.

The Student Success Coach reports to the Director of Student Success, and will maintain effective and close working relationships with academic advising, faculty, the registrar, student life, admissions, financial aid, athletics, and various university partners. They will provide vision, leadership, management, advising, excellent customer service and responsiveness, and hands-on operational oversight of their student case load.

Qualifications

• Must hold a minimum of a bachelor’s degree.
• Excellent interpersonal, writing, and verbal communication skills.
• Ability and desire to work with a diverse group of individuals with varying abilities, backgrounds, interests, and beliefs.
• Exceptional customer service orientation, with ability to build and develop collaborative relationships.
• Experience with Microsoft Office (Excel, Word, and PowerPoint).
• Knowledge and experience with FERPA and ADA preferred.
• Ability to implement innovative ideas to proactively solve problems, prioritize workload, work on cross-functionalteams and use specialized computer applications like Student Information Systems and Customer Relationship Management systems.
• Knowledge of factors that affect student retention and persistence.
• Excellent leadership and organizational skills including project management and the ability to track details and manage timelines.

Primary Responsibilities

• Provide one-on-one counseling, case management, and support services to a caseload of students.
  • Work with students to develop effective study habits, organization, and time management skills.
  • Manage and monitor the academic progress of a caseload of targeted students from intake to completion utilizing intrusive intervention strategies and document/track contacts.
  • Monitor and document academic progress, withdrawals, faculty referrals, early alerts and interim grade reports to determine appropriate intervention needs.
• At-risk student identification: Position aids in the identification of students who may need additional resources to be successful, including creating a success plan for each student, scheduling regular meetings to track academic progress, and helping to facilitate action including access and contact with the appropriate support resources.
  • Collaborate with Academic Advisors and faculty to monitor progress and identify signs of early risk behaviors such as poor class attendance or missing assignments.
• Communication: Position creates strategic communication plan that spans from students’ introductory courses to the end of their degree requirement to increase retention and may include emails and phone calls, checking on student progress/experience and informing students of important deadlines, announcements, registration reminders and engagement opportunities in collaboration with the Student Success Team.
• Attendance and Grade Tracking: This position supports and facilitates communication reach out to students that are high risk due to nonattendance and poor grades.
• Retention and Data: Assist in the assessment of first-year student academic and support needs; plan and implement best practices to achieve desired retention and completion goals. 

Secondary Responsibilities

• Stay current on student resources and documents.
• Maintain records in case management system relating to student early alert reports and other action items as required.
• Assist the Director with hiring and training of peer and professional tutors.
• Assist the Assistant Director for Academic Support with testing; including facilitating communication between faculty and students, and proctoring.
• Participate in orientation and other University wide efforts to enhance the student experience
• Gather data and participate in the analysis of program outcomes.
• Coordinate with Student Success team, financial aid, accounting, registrar, academic advising, student life, and athletics.
• Other duties as assigned.

Submit Letter of Interest, Current Resume/Curriculum Vitae (CV), and 3 Professional References via email to:  [email protected]

Email address:  [email protected]

Please note:

• Background checks are required for all positions.
• An applicant must have an unrestricted right to work in the U.S.
• Averett University’s Annual Security and Fire Safety Report, published in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, can be found at https://www.averett.edu/wp-content/uploads/9.30.21-ASR-for-2020.pdf.
• Averett University’s policies, programs and activities, including hiring practices, comply with federal and state laws and regulations prohibiting discrimination on the basis of race, color, religion, age, national origin, sex, disability, sexual orientation, and gender identity or expression and veteran status. Inquiries related to the University’s compliance with Title IX should be directed to Averett’s Title IX Coordinator, Amanda Estabrook, at [email protected]. Additional contact information, reporting options, and the University’s Title IX Sexual Harassment Policy can be found at https://www.averett.edu/about-us/title-ix/. Inquiries may be made externally to the Department of Education’s Office for Civil Rights: https://www.ed.gov/ocr. Averett University is an Equal Opportunity Employer and an Employer of National Service. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply