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Zoom helps universities and schools improve student outcomes with secure video communication services for hybrid classrooms, office hours, administrative meetings, and more. A Zoom account is not necessary to join a meeting but is needed to create one.

Support

Instructional videos and articles, as well as troubleshooting help, can be found on Zoom’s website.

Frequently Asked Questions

The following are answers to some of the most common questions or problems users come across. If you would like additional help getting started with Zoom, you can join Zoom’s Weekly Zoom Trainings.

Read common questions about:

Getting Started with Zoom

  • Zoom hosts free and interactive live training webinars daily. Get up to speed in less than an hour. Click here to learn more.
  • Need one on one Zoom training? Please schedule a time with an Averett Zoom Expert. Click Here.

How do I sign up for a Zoom account?

Anyone can use Zoom for personal use for free online. You can make a personal account directly through Zoom’s website.

Faculty and staff may also request an Averett assigned Zoom license (next level up from the free version) as part of Averett’s Education Zoom plan.  To request an account faculty please contact Marietta Sanford at msanford@averett.edu and staff contact Carly Pearce carly.pearce@averett.edu

Where do I download the latest version of Zoom?
You can download the latest version of Zoom from our Download Center. Learn more about downloading Zoom.

How to I use Zoom on my PC or Mac?
After downloading Zoom, learn how to use the Zoom Desktop Client.

Scheduling a Meeting

How do I schedule a meeting?
You can schedule a meeting on the web, through the Zoom Desktop client or mobile app, or through one of our many integrations. Learn more about scheduling a Zoom meeting. 

How do I invite others to join my meeting?
You can invite others to join your meeting by copying the join URL or meeting invitation and sending it out via email. There are many other ways to invite others to join your meeting – learn more.

Joining a Meeting

How do I join a Zoom meeting?
You can join a meeting by clicking the meeting link or going to https://averett.zoom.us/and entering in the meeting ID. Learn more about joining a meeting.

How do I join computer/device audio?
On most devices, you can join computer/device audio by clicking Join Audio, Join with Computer Audio, or Audio to access the audio settings. Learn more about connecting your audio.

Do I have to have a webcam to join on Zoom?
While you are not required to have a webcam to join a Zoom Meeting or Webinar, you will not be able to transmit video of yourself. You will continue to be able to listen and speak during the meeting, share your screen, and view the webcam video of other participants.[/expand]

Troubleshooting

My video/camera isn’t working.
Read tips on troubleshooting a camera that won’t start or show video.

There is echo in my meeting.
Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local. Learn about common causes of audio echo.

Audio isn’t working on my mobile device.
Read tips on troubleshooting audio that isn’t working on your iOS or Android device.

Security on Zoom

The following measures will increase the security of your Zoom sessions and reduce the chance of unwanted attendees. We recommend using as many of these options as you reasonably can without impacting your meeting operations. If you are discussing any sensitive or confidential information in your meetings, these measures become that much more important.

Remove a Participant from a Zoom Meeting or Webinar
If you have already begun a session and find an unwanted attendee has joined:

  1. If the Participantspanel is not visible, click Manage Participants at the bottom of the Zoom
  2. Next to the person you want to remove, click More.
  3. From the list that appears, click Remove.

Lock Your Session
The Zoom Host Controls allow the host or co-host to lock the meeting. Once all your attendees have joined,

  1. If the Participantspanel is not visible, click Manage Participants at the bottom of the Zoom
  2. At the bottom of the Participantspanel, click More.
  3. From the list that appears, click Lock Meeting.

Unlock the meeting following these same steps.

When a meeting is locked, no one can join, and you (the host or co-host) will NOT be alerted if anyone tries to join, so don’t lock the meeting until everyone has joined.

Limit Sharing to the Host
While in your meeting,

  1. Click the up-arrow next to Share Screen.
  2. Select Advanced Sharing Options.
  3. Under Who can share, click Only Host.

If you are still having issues, please submit a request.